Commonwealth Consolidated Acts

PRIVATE HEALTH INSURANCE ACT 2007 - SECT 241.45

                   The Private Health Insurance Ombudsman may investigate a complaint if:

                     (a)  the complaint is not resolved to the complainant's satisfaction by mediation under Division 247; or

                     (b)  the Private Health Insurance Ombudsman is not satisfied with the outcome of a referral under Subdivision 241-C.

Note:          The Private Health Insurance Ombudsman must have the complainant's agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections 241-20(2) and (3)).