Commonwealth Consolidated Acts

TELECOMMUNICATIONS ACT 1997 - SECT 105

             (1)  The ACMA must monitor, and report each financial year to the Minister on, all significant matters relating to the performance of:

                     (a)  carriers; and

                     (b)  carriage service providers;

with particular reference to:

                     (c)  consumer satisfaction; and

                     (d)  consumer benefits; and

                     (e)  quality of service.

             (2)  In performing its functions under subsection (1), the ACMA must have regard to such world best practice performance indicators as the ACMA considers appropriate. This subsection does not, by implication, limit subsection (1).

             (3)  A report under subsection (1) must set out details of the following matters:

                     (a)  the efficiency with which carriers and carriage service providers supply:

                              (i)  carriage services; or

                             (ii)  ancillary goods; or

                            (iii)  ancillary services;

                     (b)  the adequacy and quality of the:

                              (i)  carriage services; or

                             (ii)  billing services; or

                            (iii)  billing information services; or

                            (iv)  ancillary goods; or

                             (v)  ancillary services;

                            supplied by carriers or carriage service providers;

                     (c)  the adequacy of each carrier's and each carriage service provider's compliance with its obligations under Part 6;

                     (d)  the adequacy of each carrier's and each carriage service provider's compliance with:

                              (i)  codes registered under Part 6; and

                             (ii)  standards determined under Part 6;

                     (e)  the adequacy of compliance with obligations under Part 2 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 ;

                    (ea)  the operation of Parts 2 and 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 ;

                      (f)  such other matters relating to the performance of carriers or carriage service providers as the ACMA thinks appropriate.

             (4)  The ACMA must monitor, and report each financial year to the Minister on, the appropriateness and adequacy of the approaches taken by the carriage service providers in carrying out their obligations, and discharging their liabilities, under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 .

          (5A)  The ACMA must monitor, and report each financial year to the Minister on, the operation of Parts 14 and 15 and on the costs of compliance with the requirements of those Parts.

             (6)  The ACMA must give a report under subsection (1), (4) or (5A) to the Minister as soon as practicable after the end of the financial year concerned.

             (7)  The Minister must cause a copy of a report under subsection (1), (4) or (5A) to be laid before each House of the Parliament within 15 sitting days of that House after receiving the report.

             (8)  In this section:

"ancillary goods" means goods for use in connection with a carriage service.

"ancillary service" means a service for use in connection with a carriage service.