Commonwealth Consolidated Acts

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TELSTRA CORPORATION ACT 1991 - SECT 8CN

Re-affirmation of the customer service guarantee

             (1)  The Parliament re-affirms its intention that the Minister will take all reasonable steps to ensure that:

                     (a)  the ACMA continues to make performance standards to be complied with by carriage service providers in relation to customer service; and

                     (b)  if a carriage service provider contravenes a performance standard, the carriage service provider will continue to be liable to pay damages to the customer for the contravention.

             (2)  An expression used in this section and in Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 has the same meaning in this section as it has in that Part.


 



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