Australian Capital Territory Consolidated Acts

CHILDREN AND YOUNG PEOPLE ACT 2008 - SECT 47

    (1)     After receiving a complaint under section 44, an official visitor must take all reasonable steps to promptly and efficiently resolve the complaint with the operating entity for the detention place, therapeutic protection place or place of care.

    (2)     To resolve a complaint, the official visitor may—

        (a)     make inquiries about any matter raised in the complaint; and

        (b)     exercise any other function given to an official visitor under this Act.

    (3)     The official visitor may also—

        (a)     make a recommendation about the complaint to the operating entity for the detention place, therapeutic protection place or place of care; or

        (b)     give the director-general or the Minister a report about the complaint or any inquiries made about a matter raised in the complaint.

    (4)     This section is subject to the following sections:

        (a)     section 48 (Withdrawal of complaints);

        (b)     section 49 (Complaints may be closed—referral to other entity);

        (c)     section 50 (Complaints may be closed—other entity investigating);

        (d)     section 51 (Complaints closed—frivolous, etc);

        (e)     section 52 (Complaints closed—resolved);

        (f)     section 53 (Complaints closed—complainant left detention etc).