Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) For the purposes of this section, if a standard form of agreement formulated by a carriage service provider for the purposes of section 479 sets out terms and conditions that are applicable to the supply of goods or services to a person:
(a) the person is an ordinary customer of the carriage service provider; and
(b) the goods or services are designated goods or services .
(2) The ACMA may make a written determination requiring carriage service providers to:
(a) give ordinary customers specified information relating to the supply of designated goods or services; or
(b) give specified kinds of ordinary customers specified information about the supply of designated goods or services; or
(c) publish information relating to the supply of designated goods or services.
(3) A determination under subsection (2) may specify the manner and form in which information is to be given or published.
(4) A determination under subsection (2) may make provision for customers to be informed (whether by individual notice or general publication) of, or of a summary of, any or all of their rights as customers, including their rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 (which deals with the customer service guarantee).
(5) Subsections (3) and (4) do not limit subsection (2).
(6) Before making a determination under subsection (2), the ACMA must consult the Telecommunications Industry Ombudsman.
(7) A carriage service provider must comply with a determination under subsection (2).
(8) The ACMA must ensure that a determination is in force under subsection (2) at all times after the commencement of this section.
(9) A determination under subsection (2) is a disallowable instrument for the purposes of section 46A of the Acts Interpretation Act 1901 .
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