Queensland Consolidated Acts Queensland Consolidated Acts(1) This section applies if--
(a) there was in existence a customer sale arrangement (the previous arrangement) between a relevant customer and electricity retailer; and
(b) the customer entered into a new customer sale arrangement (the new arrangement) with the electricity retailer or another electricity retailer in place of the previous arrangement; and
(c) there are no other parties to the new arrangement; and
(d) the previous arrangement and new arrangement relate to the supply of electricity that is measured by the same meter; and
(e) as required by a statement of levy liability, the customer paid the electricity retailer for the previous arrangement a levy amount (the paid amount) for the previous arrangement; and
(f) some or all of the paid amount (the refund amount) relates to a period of 1 or more days when the previous arrangement was an exempt customer sale arrangement.
(2) The customer may claim the refund amount by giving the electricity retailer for the new arrangement a claim in the approved form or by complying with the notification requirements under section 90A.
(3) If the electricity retailer for the new arrangement is satisfied the customer is entitled to the refund amount, the electricity retailer must--
(a) pay the refund amount to the customer; or
(b) provide the customer with a credit for the refund amount in the next statement of levy liability issued to the customer.
(4) However, the electricity retailer for the new arrangement must apply all or part of the refund amount as payment for any levy amount the customer is liable to pay for the arrangement that has not been paid.
(5) A person is not entitled to a refund under this section if--
(a) more than 1 year has elapsed since the paid amount was paid; and
(b) in the year, the person has not claimed the refund in the way provided for in this section.
(6) For subsection (1)(d), the supply of electricity is measured by the same meter even though the meter measuring the supply replaced another meter.