Queensland Consolidated Acts Queensland Consolidated Acts(1) The commission chief executive may make a directive about how departments must deal with complaints made by officers or employees of the department about—
(a) decisions made by officers or employees of the department; or
(b) the conduct of officers or employees of the department.
(2) Without limiting subsection (1), a directive made under this section—
(a) must provide for—
(i) the procedures for dealing with complaints mentioned in subsection (1); and
(ii) the period within which the complaints must be finally dealt with; and
(iii) the notification of decisions made in dealing with the complaints; and
(b) must provide that, if a person required to deal with a complaint about a decision mentioned in subsection (1)(a) fails to finally deal with the complaint within the period mentioned in paragraph (a)(ii), the person is taken to have confirmed the decision at the end of that period; and
(c) may apply to a decision mentioned in section 194; and
(d) may provide for a system for dealing with complaints that involves—
(i) a person dealing with a complaint in the first instance; and
(ii) another person dealing with (including, for example, by way of review) decisions made by the person who dealt with the complaint in the first instance.