Queensland Consolidated Acts Queensland Consolidated Acts(1) The functions of the victim services coordinator are--
(a) to undertake or commission research about the needs of victims;
(b) to develop educational and other programs to promote awareness of the needs of victims and of the principles; and
(c) to distribute information about the operation of this Act, and the coordinator's functions, to--
(i) victim service providers; and
(ii) the public generally; and
(d) to help victim service providers to coordinate the services provided by them so that the services are provided in a way that is effective and efficient; and
(e) to help government entities to develop and comply with--
(i) processes for implementing the principles; and
(ii) processes for resolving complaints made by victims under chapter 2, part 3; and
(f) to refer complaints made to the victim services coordinator under chapter 2, part 3, as required and in the way provided under section 19(3) or (4); and
(g) to facilitate the resolution of complaints made under chapter 2, part 3, as provided for under the complaint resolution processes of the relevant government entity; and
(h) to assist victims in obtaining the information or assistance they need as a victim.
(2) In this section--
victim includes a person who has suffered harm as a direct result of witnessing a crime committed against someone else.
victim service providers means entities who provide services to help victims.