South Australian Consolidated Regulations South Australian Consolidated Regulations14—Centralised booking services—eligibility
(1) A person is not
eligible to be granted an accreditation under Part 4 Division 3 of
the Act unless the Minister is satisfied—
(a) that
the person or, in the case of a body corporate, each director, manager or
other person who is in a position to control or influence substantially the
affairs of the body corporate, is of good repute and in all other respects fit
and proper to be responsible for the operation of a centralised booking
service; and
(b) that
the person will, if granted an accreditation, operate a centralised booking
service that complies with the standards prescribed by subregulation (2);
and
(c) that
the person has attained the age of 18 years or, in the case of a body
corporate, each director, manager or other person who is in a position to
control or influence substantially the affairs of the body corporate has
attained the age of 18 years.
(2) For the purposes
of section 29(3)(a)(ii) of the Act, the following standards are prescribed:
(a) a
centralised booking service must be able to ensure that 2-way radio or
telecommunications contact between a central control station and each
passenger transport vehicle participating in the service is continuously
available (excluding a case where a vehicle is in an area where such contact
is impracticable);
(b) an
Adelaide centralised booking service must have a computerised
telecommunications system, approved by the Minister, connecting the central
control station for the booking service and each taxi participating in the
booking service that—
(i)
enables a driver of the taxi to log onto and out of the
system by operating the equipment fitted to the taxi; and
(ii)
records, at the central control station, the taxi, the
driver's personal identification number and the times and dates the driver has
logged onto and out of the system;
(c) an
Adelaide centralised booking service must have a global positioning system,
approved by the Minister, that enables the location of each taxi participating
in the booking service to be recorded at the central control station for the
booking service at all times the taxi is plying for hire;
(d) a
centralised booking service must provide the service 24 hours a day,
7 days a week;
(e) a
centralised booking service must be able to deal with an emergency situation
that involves the driver of a passenger transport vehicle participating in the
service;
(f) a
centralised booking service must be able to meet various levels of customer
service (including as to waiting times) set by the Minister in consultation
with the relevant service;
(g) a
centralised booking service must have a customer information system to respond
to customer inquiries and complaints.