Victorian Numbered Regulations

HEALTH SERVICES (PRIVATE HOSPITALS AND DAY PROCEDURE CENTRES) REGULATIONS 2013 (SR NO 113 OF 2013) - REG 31

r. 31

    (1)     The proprietor of a private hospital or day procedure centre must ensure that a written record is kept of every complaint made by, or on behalf of, a patient of the hospital or centre.

Penalty:     30 penalty units.

    (2)     For the purposes of subregulation (1), the written record must contain the following information—

        (a)     the nature of the complaint;

        (b)     the date of the complaint;

        (c)     the action taken in respect of that complaint.

    (3)     The proprietor of a private hospital or day procedure centre must ensure that the written record is kept in a secure place for a period of 7 years after the complaint has been made.

Penalty:     30 penalty units.