Western Australian Consolidated Acts Western Australian Consolidated Acts (1) The functions of
the Director under this Part are as follows —
(a) to
deal with complaints in accordance with this Part;
(b) in
collaboration with groups of service providers or groups of persons to whom
disability services are provided or both, to review and identify the causes of
complaints, and to suggest ways of removing and minimising those causes and
bringing them to the notice of the public;
(c) to
take steps to bring to the notice of people with disabilities and service
providers details of procedures for making complaints under this Act;
(d) to
assist service providers in developing and improving procedures for making
complaints and the training of staff in handling complaints;
(e) with
the approval of the Minister, to inquire into broader issues of the care of
people with disabilities arising out of complaints received;
(f)
subject to subsection (2), to cause information about the work of the
Complaints Office to be published from time to time;
(g) to
provide advice generally on any matter relating to complaints under this Act,
and in particular —
(i)
advice to people with disabilities on the making of
complaints; and
(ii)
advice to people with disabilities as to other avenues
available for dealing with complaints; and
(iii)
advice about removing or minimising the causes of
complaints.
(2) The function of
the Director under subsection (1)(f) does not include the publication of
information in a form that —
(a)
discloses the identity of a person with disabilities involved in a complaint;
or
(b)
might enable the identity of any such person to be ascertained,
but nothing in this
subsection affects the operation of section 42A.
[Section 30A inserted by No. 57 of 2004
s. 25; amended by No. 33 of 2010 s. 36.]