Western Australian Consolidated Acts Western Australian Consolidated Acts[s. 11ZQ]
The objectives
referred to in section 11ZQ are that —
(a) all
licensees who are required to be members of the scheme —
(i)
are members of the scheme;
(ii)
have agreed to be bound by decisions and directions of
the gas industry ombudsman under the scheme; and
(iii)
as members, are so bound;
(b) the
scheme will be appropriately funded by the licensees who are required to be
members;
(c) the
scheme has satisfactory arrangements in place to deal with all disputes and
complaints referred to in section 11ZPZ(1);
(d) the
gas industry ombudsman will be able to operate independently of all licensees
in performing his or her functions under the scheme;
(e) the
scheme will be accessible to customers;
(f)
membership of the scheme will —
(i)
be accessible to all potential members; and
(ii)
provide appropriate representation for all members on the
governing body of the scheme;
(g)
without limiting any other application of the scheme, the scheme will apply to
all disputes and complaints referred to in section 11ZPZ(1);
(h) the
scheme will operate expeditiously and without cost to customers;
(i)
the scheme will satisfy best practice benchmarks for
schemes of a similar kind, both in terms of its constitution and procedure and
in terms of its day to day operations;
(j) the
scheme will provide for a monetary limit on claims covered by the scheme of an
amount or amounts approved by the Authority;
(k) the
scheme will maintain the capacity of the gas industry ombudsman, where
appropriate, to refer disputes or complaints to other forums; and
(l) the
scheme will require the gas industry ombudsman to inform the Authority of
substantial breaches of —
(i)
any licence condition; or
(ii)
the code of conduct under Part 2C,
of which the ombudsman
becomes aware.
[Schedule 2B inserted by No. 53 of 2003
s. 33; amended by No. 19 of 2010 s. 51.]