Western Australian Consolidated Regulations

ENERGY COORDINATION (CUSTOMER CONTRACTS) REGULATIONS 2004 - REG 19

19 .         Information

                A customer contract must require the retail supplier to make the following information available to the customer if the customer requests it —

            (a)         a copy of the retail supplier’s customer service charter;

            (b)         a copy of these regulations or any relevant code;

            (c)         information about fees and charges payable under the contract;

            (d)         information about energy efficiency;

            (e)         billing data;

            (f)         contact details for obtaining information about Government assistance programs or financial counselling services.

        Note:         Regulation 45 sets out standards of service to be met by a retail supplier in relation to providing copies of its customer service charter.
                Regulation 46 sets out standards of service to be met by a retail supplier in relation to providing copies of these regulations or a relevant code.
                Regulation 47 sets out standards of service to be met by a retail supplier in relation to the provision of billing data.