Western Australian Consolidated Regulations

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ENERGY COORDINATION (CUSTOMER CONTRACTS) REGULATIONS 2004 - REG 3

3 .         Terms used

                In these regulations, unless the contrary intention appears —

        AGA Code means the Natural Gas Customer Service Code (AG 755‑1998) of the Australian Gas Association as in force from time to time;

        billing data means information contained in or relating to bills that have been issued by a retail supplier to a customer;

        business day means a day that is not a Saturday, Sunday or public holiday;

        charge includes price and tariff;

        Code of Conduct means the Gas Marketing Code of Conduct 2004 ;

        customer contract means a standard form contract or a non‑standard contract;

        customer service charter , in relation to a retail supplier, means the customer service charter that the retail supplier is required to prepare as a condition of its trading licence;

        disconnection means the disconnection of supply;

        fixed term contract means a non‑standard contract that is expressed to have effect for a definite period;

        gas distribution operator means the person who is required to hold a distribution licence for the distribution system through which gas is supplied to the customer;

        gas industry ombudsman has the meaning given to that term in section 11ZPZ(1) of the Act;

        gas industry ombudsman scheme means a scheme that is approved, or taken to be approved, under Part 2D Division 2 of the Act;

        meter means equipment used to measure the quantity of gas supplied to a customer;

        network equipment means the meter and any pipes, apparatus or other equipment used for or in connection with the supply of gas and located upstream from the meter;

        non‑standard contract has the meaning given to that term in section 11WB of the Act;

        provision of a customer contract means a provision, term or condition of a customer contract;

        reconnection means the reconnection of supply;

        refundable advance means an amount of money required by a retail supplier from a customer as security against the customer defaulting on a payment due to the retail supplier under a customer contract;

        relevant code means a code, standard or other document referred to in regulation 10;

        retail supplier means the holder of a trading licence;

        standard form contract has the meaning given to that term in section 11WB of the Act;

        supply means the supply of gas to a customer;

        supply address means the address of the place to which gas is, or will be, supplied under a customer contract.



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