Western Australian Consolidated Regulations

ENERGY COORDINATION (CUSTOMER CONTRACTS) REGULATIONS 2004 - REG 49

49 .         Default listing

        (1)         In this regulation —

        default means failure by a customer to pay a charge or any other amount specified in a bill.

        (2)         A retail supplier may only provide information about a default to a credit reporting agency if the default relates to a bill issued by the retail supplier.

        (3)         If the customer remedies the default the retail supplier must inform the credit reporting agency immediately of that fact.

        (4)         If the customer —

            (a)         remedies the default or enters into an arrangement with the retail supplier to remedy the default; and

            (b)         demonstrates to the retail supplier that extenuating circumstances led to the default,

                the retail supplier must request the credit reporting agency to remove the information about the default from the customer’s record.

        (5)         A retail supplier must not provide information about a default to a credit reporting agency if —

            (a)         the customer has made a complaint in good faith relating to the default and the complaint has not been resolved; or

            (b)         the default relates to a portion of the bill that the customer has asked the retail supplier to review.