Western Australian Consolidated Regulations Western Australian Consolidated Regulations Without limiting the
things that the EO under an approved scheme may do for the purpose of dealing
with a complaint, but subject to any limitations set out in the scheme, the EO
may give a member of the scheme one or more of the following
directions —
(a) a
direction to pay compensation to a complainant;
(b) a
direction to provide an electricity service;
(c) a
direction to amend, or not to impose, a charge in relation to a service;
(d) a
direction to supply goods or services the subject of the complaint or
undertake any necessary corrective or other work to resolve the complaint;
(e) a
direction to make an appropriate correction, deletion or addition to a record;
(f) a
direction to attach to a record a statement provided by the complainant of a
correction, deletion or addition sought by the complainant;
(g) a
direction to do, not do or cease doing, an act,
and may give an
electricity marketing agent a direction to provide an electricity service.